Program spotlight: nursing services

Impact’s Clinical Service Program provides a full range of clinical services to low-income individuals living with a diagnosed mental illness. A unique component of this program is Impact’s nursing services, which helps ensure participants’ physical health needs are being met alongside their mental health needs.

Impact’s full-time program nurse works directly with participants, providing direct nursing care and health care support. Additionally, the nurse works to coordinate participants’ health care and medications among multiple providers. Taken together, this work ensures that participants’ unique and comprehensive health needs are met.

While Impact’s primary focus is on mental health, physical and mental health are closely linked: the life expectancy of those living with mental illness is 20 years shorter than the national average. Most of those deaths are due to chronic health conditions like diabetes or high blood pressure.

Over half of Impact’s participants have chronic physical conditions that they manage alongside their mental illness. For them, the program nurse has been a lifeline: multiple times, the nurse has caught slow-building medical crises like untreated diabetes and high blood pressure.

The nurse has also helped participants advocate for medical care, whether through accompanying participants to medical appointments and treatments, or helping them talk through physical impairment-related job accommodations they might need to maintain employment.

During the past two years of the COVID-19 pandemic, the program nurse has helped lead the agency’s response to the pandemic, including coordinating hospital discharges and follow-up care for participants diagnosed with COVID-19. Once vaccines became available, the program nurse also assisted in coordinating a vaccine clinic for Impact participants.

None of the work of the program nurse would be possible without the relationships and trust built with Impact’s participants. Impact’s current nurse, Maria Moreno, brings over 40 years of experience working with a diverse range of ages and medical needs to her work with Impact. “Maria is such a critical asset to Impact’s participants,” says Patti Capouch, Impact’s Executive Director. “Many of our participants have had negative experiences seeking medical care, and Maria works hard to make sure they feel heard and comfortable receiving medical care. The work she provides is absolutely lifesaving.”

Impact breaks ground on new 16-unit building

Impact breaking ground on new apartment building in Skokie, IL

Housing Program Helps Evanston Family Avoid Homelessness

This week, a day before losing their apartment, an Evanston family with school-age children moved into Impact’s new Family Supportive Housing Program.

The Family Supportive Housing Program provides long-term housing and access to clinical and employment services for families with children where an adult household member is living with a mental illness. With a permanent roof over their heads, family members have space and time to work towards stability, healing, and improving long-term mental health.

Impact staff also work with Evanston School District 65 staff, local homeless service providers, and youth service agencies. This ensures children have a smooth transition to their new home and can utilize the resources they need.

The Family Supportive Housing Program launched in response to more families experiencing housing insecurity during the COVID-19 pandemic. Impact’s program helps fill a gap in the social service safety net by providing housing support to families before they become homeless.

Even one night of homelessness has profoundly negative consequences for children. Any amount of homelessness increases the risk of developmental delays, dropping out of school, and future mental illness. The Family Supportive Housing will directly prevent these outcomes and set Evanston families up for future success.

Impact Partners with Howard Brown Health

Chicago, IL- Impact and Howard Brown Health are partnering to provide employment services for Howard Brown clients out of the Broadway Youth Center, located in Chicago’s Uptown neighborhood.


Howard Brown Health is a Federally Qualified Health Center (FQHC), specializing in the holistic health needs of the LGBTQ+ community, including LGBTQ+ affirming primary and specialty medical care, HIV/AIDS services, and behavioral healthcare. The Broadway Youth Center location focuses on the needs of LGBTQ+ youth and young adults ages 12-24 who are under resourced or experiencing homelessness or housing instability through youth-centered integrated healthcare and social services.


At the Broadway Youth Center, Impact will provide a dedicated Employment Specialist to work with young adults interested in finding employment. The Employment Specialist will provide individualized, one-on-one support in finding and maintaining competitive employment. As part of the Individual Placement and Support (IPS) model that Impact utilizes, Impact’s Employment Specialist will collaborate closely with the Howard Brown treatment team to ensure participants receive comprehensive support to help meet their employment goals.


“We are very excited to collaborate with Howard Brown,” says Christopher Knoper, Impact’s Director of Participant Services. “The staff of the Broadway Youth Center are fantastic advocates for their patients. Offering our employment services to Howard Brown patients is a natural fit for Impact’s mission and our ongoing effort to reach those most in need of assistance.”


Prior to this Employment Services partnership, Howard Brown awarded Impact $25,000 in June 2021 in recognition for their work in the greater Chicago community.

First Family Moves into New Family Supportive Housing Program

Impact Expands Clinical Services Program to Eligible Evanston-Area Residents

Impact Behavioral Partners is expanding their Clinical Services Program to provide individual counseling, therapy, and case management services to Evanston-area adults who are Medicaid-eligible and have a diagnosed mental illness.


After decades of providing comprehensive clinical services to adults living with mental illness and residing in Impact’s Housing Services Program, Impact’s Clinical Services Program can now work with any individual who meets Impact’s eligibility requirements. The specialized care provided by Impact’s Clinical Services Program will increase prompt access to mental health services to communities that have been hit disproportionately hard by the COVID-19 pandemic.


“We are very excited to be offering up the excellent services of our clinical team to the Evanston community,” says Christopher Knoper, Impact’s Director of Participant Services. “Our highly trained staff are experienced in working with individuals struggling with a range of mental health issues and significant past trauma. Our Clinical team prioritizes integration and collaboration with participants’ other supports and providers to enhance the effectiveness of their interventions.”


Nationally, there has been a surge in individuals seeking out mental health services during the ongoing COVID-19 pandemic. Unfortunately, mental health providers have struggled to keep up with rising demand. Lack of access is particularly acute for those who are on Medicaid or lack insurance: some providers report waitlists hundreds of people long.


For more information on eligibility for any of Impact’s programs, please visit https://impactbehavioral.org/eligibility/.

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Executive Director Patti Capouch interviewed about expansion into Skokie

On Monday, October 11, 2021, Impact’s Executive Director Patti Capouch was interviewed by WGN news regarding Impact’s expansion of supportive housing services into Skokie, IL. This interview coincides with Impact’s upcoming Stride into Skokie 5k event, which is taking place on Saturday, October 16. Watch the interview below:

Q&A with new board member Pedro de Jesus

In June 2021, Impact Behavioral Health Partners welcomed Pedro de Jesus as its newest Board member. Pedro and Development Director Laurie Flanagan recently sat down and talked about his work, his passions, and his interest in becoming an Impact Board member.

What inspired you to become involved with the Impact Board of Directors?

As I had more exposure to the Board of the non-profit that I work for, I understood the value of joining a Board myself, so I could learn more about sustainability and governance. Through my conversations with [Impact Executive Director] Patti, I became inspired by Impact’s mission, and the totality of what the organization does for people with mental illness.

Tell us more about your background.

I was born and raised in the Logan Square neighborhood of Chicago, and come from a family of social workers. I’m the product of the Chicago Public Schools system and had the privilege of going to Walter Payton College Prep before attending Purdue University and Roosevelt University. I graduated with a BS in mathematics and psychology.

I found myself at Ravinia Festival soon after graduating and over my 11 years at the non-profit music festival. I’ve held management roles in public relations, social media, marketing and client services. Most recently, I’ve been focused on data analytics and research efforts. I’m also helping to lead our digital marketing strategy and I am the program manager for Ravinia’s Diversity, Equity and Inclusion (DEI) initiatives.

What are your passions outside of work?

I’m a serial hobbyist, but have always been a tech junkie. In addition to building custom PCs, I enjoy experimenting in crypto currency mining and coding challenges. I enjoy games of probability and chance, so I find myself engaged in numerous fantasy sports leagues. I’m also a big fan of board games which I play with friends, particularly during my annual trip to Gen Con in Indianapolis. Over the last several years, I have picked up Olympic archery as a casual hobby when I can find time and find it very relaxing!