A Year in Review: Supporting HACC Residents

Two people sit across from each other in a therapy office. A Black man, wearing a denim shirt and jeans has his hands outstretched and a slightly frustrated look on his face. The Black man sitting opposite him is wearing a button down shite shirt and grey slacks; he is writing in a notebook. Presumably, he's writing notes as the therapist in this mental health support session. The two men could also be talking about case management, housing stability, therapy, and other local resources. This is a stock image that illustrates services provided by Impact Behavioral Health Partners.

In a first ever partnership of its kind, Impact Behavioral Health Partners emerged as one of two agencies to provide behavioral healthcare coordination services at all public housing communities within the Housing Authority of Cook County (HACC) properties. Impact launched programming in March 2023. 

Over the past year, Impact case managers, clinicians, employment specialists, and housing stability specialists have served 300 HACC residents!

Impact case managers provide case management, including tasks such as connecting HACC residents to transportation information, interpreting Medicaid insurance paperwork, and linking them to various local resources. Housing stability specialists aid participants in eviction prevention and independent living skills. Therapists offer on-site mental health therapy and counseling. Case management, housing stability, and therapy are all personalized based on individual goals, strengths, and needs.

Our staff tailor their support to meet participants’ unique needs. “As an example,” explains clinical supervisor, Ana Poulos, “a participant in the HACC program had considerable medical debt. Our case manager was able to contact the insurance company on the participant’s behalf. The insurance company did a redetermination and now the participant is completely debt free!” 

The behavioral health initiative is funded with $5.8 million in American Rescue Plan Act (ARPA) dollars allocated by the Cook County Board of Commissioners to be overseen by Cook County Health.

The initial phase of the partnership will last three years.